What forms of payment can I use?

The Estes Company Store accepts all major credit cards (Visa, American Express, MasterCard, Discover).

What is the status of my order?

Please contact Customer Service at 1-800-889-3713 or send an email to estesstore@incentiveservices.com for order inquiries.

How long will it take for my order to ship?

You will receive a shipping confirmation email when your order ships.  Standard delivery time is 1-3 weeks but allow up to 5 weeks to receive your item. If you have any questions, please call customer service at 1-800-889-3713 or email estesstore@incentiveservices.com.

I received my item and it is damaged. What should I do?

Please inspect merchandise upon receipt and refuse the shipment if there is visible damage to the package. If you need to arrange for a return or replacement, please call customer service at 1-800-889-3713 or email estesstore@incentiveservices.com

I received my item but I'm not satisfied with it. What should I do?

Please call customer service at 1-800-889-3713 or email estesstore@incentiveservices.com. All exchanges or returns must be made within 30 days.

Can I change or cancel my order?

In order to cancel your order, please call 1-800-889-3713 or email estesstore@incentiveservices.com.